Hi, I am Abhishek Dwivedi

I am an accomplished AI Engineering Leader and Technology Architect with over 17 years of expertise in Applied AI, specializing in user/customer journey optimization, Conversational AI, voice and text-based AI, computer vision, Generative AI (GenAI), Large Language Models (LLMs), and Customer Experience platforms. I’ve spearheaded end-to-end delivery of AI-powered solutions, enterprise platforms, and digital transformation initiatives across Telecom, Oil & Gas, Entertainment, Insurance, and Banking sectors.

Currently, I am part of BNG, leading the development of a GenAI-based platform designed to address complex, real-world industry challenges through applied AI. I head a team of 30+ engineers, building scalable, enterprise-grade solutions that integrate cutting-edge advancements in conversational AI, computer vision, and user journey optimization to deliver impactful, practical applications.

Previously, I focused on designing composable architecture-based GenAI search solutions for B2C and B2B eCommerce marketplaces, leveraging API-first platforms like Algolia and Coveo. These initiatives emphasized intelligent, scalable search experiences enhanced by text and vision-based AI to drive engagement and business growth.

During my tenure at Accenture, I contributed to the Data & AI capability as an Engineering Manager, leading Conversational AI and Customer Experience initiatives. My work centered on creating seamless, scalable AI integrations, utilizing voice, text, and computer vision technologies to boost operational efficiency and elevate customer engagement for global clients.