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Abhishek Dwivedi

About Abhishek

Abhishek Dwivedi

GenAI Solution Architect, Enterprise AI & LLM Architect, and pre-sales solutioning leader.

18 Years
30+ Team size led
3 Global markets

Current Focus

What is pulling my attention right now

A mix of platform building, enterprise AI exploration, and the discipline required to turn fast experimentation into production systems.

Voice-First CX

Building customer experience platforms where voice, chat, and assisted journeys feel natural, fast, and useful.

Enterprise Agentic AI

Exploring frameworks, orchestration patterns, and the operating model needed for serious enterprise AI agents.

AI Transformation Lens

Expanding my strategic view through the Chief Digital and AI Officer program at IIM Visakhapatnam.

Vibe Code to Production

Testing how Claude Code, Codex, Anti-Gravity, and new architecture patterns can speed up real production engineering.

About Me

Enterprise AI leadership, solutioning depth, and hands-on execution

I am a GenAI Solution Architect and enterprise technology leader with 18 years of experience across platforms, digital products, and AI-led transformation. My work today sits at the intersection of Agentic AI, conversational customer experience, enterprise LLM systems, and solution architecture.

I have spent much of my recent career building and shaping systems that need to work in production, not just in prototypes. That includes AI platforms, search and discovery experiences, commerce journeys, and pre-sales programs where architecture, business value, pricing, governance, and delivery all need to come together.

I enjoy operating across strategy and execution: advising stakeholders, leading teams, mentoring engineers, shaping RFP responses and proofs of value, and still going hands-on when a product, spike, or architecture needs to move faster.

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Years Experience
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Projects Delivered
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Global Markets
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People Mentored

Technical Expertise

Agentic AI, RAG & LLM Orchestration 95%
Conversational Commerce & Customer Experience 88%
Enterprise Search, Discovery & Commerce Platforms 86%
Pre-Sales Solutioning & CXO Advisory 90%
Cloud, Partnerships & Engineering Leadership 95%

Experience

Platforms, products, and enterprise AI programs delivered across industries

Jan 2025 - Present Current

Director of Engineering

BlackNGreen / BNGMS Pvt. Ltd

Leading a voice-first, omnichannel Agentic AI customer experience platform and multi-tenant enterprise AI delivery.

  • Driving hands-on architecture, prototyping, orchestration, and AWS-aligned solution design.
  • Leading teams building production-ready AI systems with governance, scale, and business outcomes in mind.
Aug 2013 - Jan 2025

Accenture

AI Engineering Manager / Associate Manager / Team Lead

Led conversational AI, search, commerce, and customer experience programs while driving solutioning, RFPs, POCs, and executive workshops.

  • Helped shape platforms such as Converse 2.0 and XAAS Experience Builder for enterprise-scale digital journeys.
  • Designed search and discovery solutions using Algolia and COVEO for marketplaces where relevance, conversion, and scale mattered.
Jan 2012 - Aug 2013

Technology Lead

Apple via Tech Mahindra

Led technology work for Apple's developer community platform, combining global collaboration with platform engineering discipline.

Dec 2007 - Oct 2011

Senior Software Developer

Infosys Technologies Ltd.

Built the early foundation across enterprise delivery for clients such as Citi, UBS, and Intel, shaping my long-term platform mindset.

Testimonials

What colleagues and clients say about my work

iTechNotes

Insights, tutorials, and thoughts on AI and technology

Visit iTechNotes Blog

Explore my technical blog where I share insights on AI, GenAI, LLMs, and emerging technologies. From practical tutorials to industry trends, find valuable content for AI professionals and enthusiasts.

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Contact

Let's discuss AI, technology, and innovation opportunities

Get in Touch

I'm always open to discussing AI innovations, technology partnerships, or collaboration opportunities. Feel free to reach out!