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AI Practice Lead · GenAI Solution Architect · Enterprise AI Leader

I'm Abhishek Dwivedi

For 18 years I've turned enterprise AI from idea into production — building platforms, agents, and the teams behind them.

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Abhishek Dwivedi

About Abhishek

Abhishek Dwivedi

AI Practice Lead at R Systems International, GenAI Solution Architect, and enterprise AI & LLM platform leader.

18 Years
30+ Team size led
3 Global markets
Experience Contact

Current Focus

What is pulling my attention right now

A mix of platform building, enterprise AI exploration, and the discipline required to turn fast experimentation into production systems.

Voice-First CX

Building customer experience platforms where voice, chat, and assisted journeys feel natural, fast, and useful.

Enterprise Agentic AI

Exploring frameworks, orchestration patterns, and the operating model needed for serious enterprise AI agents.

AI Transformation Lens

Expanding my strategic view through the Chief Digital and AI Officer program at IIM Visakhapatnam.

Vibe Code to Production

Testing how Claude Code, Codex, Anti-Gravity, and new architecture patterns can speed up real production engineering.

About Me

Enterprise AI leadership, solutioning depth, and hands-on execution

I am a GenAI Solution Architect and enterprise technology leader with 18 years of experience across platforms, digital products, and AI-led transformation. My work today sits at the intersection of Agentic AI, conversational customer experience, enterprise LLM systems, and solution architecture.

I have spent much of my recent career building and shaping systems that need to work in production, not just in prototypes. That includes AI platforms, search and discovery experiences, commerce journeys, and pre-sales programs where architecture, business value, pricing, governance, and delivery all need to come together.

I enjoy operating across strategy and execution: advising stakeholders, leading teams, mentoring engineers, shaping RFP responses and proofs of value, and still going hands-on when a product, spike, or architecture needs to move faster.

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Years Experience
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Projects Delivered
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Global Markets
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People Mentored

Technical Expertise

Agentic AI, RAG & LLM Orchestration 95%
Conversational Commerce & Customer Experience 88%
Enterprise Search, Discovery & Commerce Platforms 86%
Pre-Sales Solutioning & CXO Advisory 90%
Cloud, Partnerships & Engineering Leadership 95%

Experience

Platforms, products, and enterprise AI programs delivered across industries

May 2026 - Present Current

AI Practice Lead

R Systems International — A Blackstone Company

Leading the AI Centre of Excellence (COE) and AI Platform development unit, shaping the enterprise AI practice from the ground up.

  • Building and leading a team of AI ninjas focused on forward deployed engineering — moving fast, close to the problem, and in production.
  • Driving AI platform strategy, architecture, and hands-on execution across enterprise engagements.
Jan 2025 - May 2026

Director of Engineering

BlackNGreen / BNGMS Pvt. Ltd

Led a voice-first, omnichannel Agentic AI customer experience platform and multi-tenant enterprise AI delivery.

  • Drove hands-on architecture, prototyping, orchestration, and AWS-aligned solution design.
  • Led teams building production-ready AI systems with governance, scale, and business outcomes in mind.
Aug 2013 - Jan 2025

Accenture

AI Engineering Manager / Associate Manager / Team Lead

Led conversational AI, search, commerce, and customer experience programs while driving solutioning, RFPs, POCs, and executive workshops.

  • Helped shape platforms such as Converse 2.0 and XAAS Experience Builder for enterprise-scale digital journeys.
  • Designed search and discovery solutions using Algolia and COVEO for marketplaces where relevance, conversion, and scale mattered.
Jan 2012 - Aug 2013

Technology Lead

Apple via Tech Mahindra

Led technology work for Apple's developer community platform, combining global collaboration with platform engineering discipline.

Dec 2007 - Oct 2011

Senior Software Developer

Infosys Technologies Ltd.

Built the early foundation across enterprise delivery for clients such as Citi, UBS, and Intel, shaping my long-term platform mindset.

Testimonials

What colleagues and clients say about my work

"Abhi is a rare mix of technical and functional skills, he believes in hands on and ensures learning new skills and doing it on own first before leading it to others. He is a great leader and is unanimously respected by all his team and management for his support in driving large complex projects. I have worked along with Abhi at a stretch in various opportunities implementing Virtual Agents/Artificial Intelligence platforms and delivering large scale client engagements."

Satish Chandodi

Technical Program Manager at Dell

"Abhishek worked on the social collaboration platforms as part of my team in Accenture Digital. There were situations where a proof of concept was to be created outside the product capabilities and Abhishek was one of the minds who can pick it up and deliver it with just few instructions. He would put his research and come back with options. A sincere and dedicated team member who helped in mentoring lot of juniors too."

Pranayesh Singh

Entrepreneur, Sustainable Capability Creator

"I worked with Abhishek for close to 2 years at Tech Mahindra. During that time, I saw Abhishek not only managing his project activities efficiently, but also proactively contributing to competency and team building initiatives. He is technically skilled and has good customer management skills with a strong willingness to continuously learn and grow."

Vanshaj Dhall

Partner Manager at AISPL

"Passion. Intensity. Attention to Detail. Hard Working. Strategic Thinker. These are words that describe Abhi. His extraordinary expertise makes him an outstanding partner. His ability to manage multiple high profile projects and motivate people around him to deliver quality products is commendable. Working with Abhi has been a pleasant journey on several complex initiatives."

Rohit Ranjan

Senior Technical Architect at FarEye

iTechNotes

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Contact

Let's discuss AI, technology, and innovation opportunities

Get in Touch

I'm always open to discussing AI innovations, technology partnerships, or collaboration opportunities. Feel free to reach out!

Email

abhidwi9[at]gmail.com

LinkedIn

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GitHub

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